All public offering prices are VAT included, this does not include additional charges on the sale price, necessary in order to import goods in foreigners countries. Eventual supplementary costs due to duties and taxes under current legislation in the country of destination are client's responsibility.

All products on our online catalog are available at our headquarter.

All shipments are insured.

The web site is always up to date .

The shipment will be recorded with a proper invoice , except as otherwise customer's wish.

The invoice will be at the customer's disposal on our website on YOUR ACCOUNT under "MY ORDER".

Where expected extra shipping costs will be added to the single product.

This amount might differs from country to country of destination .

The total amount of chosen products will be clearly notified to the client prior to the conclusion of the contract.

Charges might apply to prices on the website with no notification to the client butno changes of prices will be applied at time of receipt of the order to the contracts concluded or currently running .

Published prices of products might vary by the vintages and different sizes.

These General Conditions are governed by Italian law ,as well as sale contract is under the Italian jurisdiction.

Any controversy relating to General Condition or Sale contract shall be settled by the exclusive jurisdiction of the FORO Di PISA, except As otherwise provided mandatory load for the protection of the consumer.

FOR YOUR COMPLAINTS

Defective goods

Goods must be returned to Pittistore within 10 days of delivery.

Shipping costs and packaging will be covered by the buyer.

SHIPPING DEMAGE 

If you receive parcels visibly damaged by courier ( broken packaging and good visibly stained by the wine leaked from broken bottles ) you will follow these procedures:

If you have several packaging ,you will reject the damaged one to the sender , signing the courier invoice "with reserve" . We will take care of the pack reentry and we will send to you a new one as soon as we can .

If you have just one pack, you will reject the damaged pack to the sender.

As upon we will take care of the pack reentry and the new shipment.

If the broken product is out of stock ,we will contact you to replace the product .

And if you won't find a proper replacement in our catalogue ,we will refund you the amount .

All additional costs for the reentry and shipment of the pack will be our responsibility .

 

RIGHT OF WITHDRAWAL 

Purchases on pittistore.it web site are subject to the discipline of Legislative Decree number 206/05 that guarantees the right of withdrawal from the contract for any reason.

CONDITIONS RIGHT OF WITHDRAWAL 

The purchased good must be intact.

The right of withdrawal is reserved just to physical person, thus excluding purchases made by retailers or from subjects that in any way purchase to resale to other.

Shipment costs will be client's responsibility.

Once arrived at the warehouse the good will be examined to verify any damage or tampering .( the integrity of the returned good is the main condition to reclaim the right of withdrawal.)

Therefore , we strongly recommend to be careful handling the good . For example ,by using it's own original packaging.

The right of withdrawal can be exercised within 10 days of receipt of goods purchased , by written communication . Goods must be returned within 15 days of the date of withdraw.

No right of withdrawal for customized product.

 

HOW TO PROCEED 

Send a e-mail to [email protected] including the declaration to exercise the right of withdrawal with requested data:

Photos of the products.
Order number and order date
Invoice number
Product code
IBAN code (International Bank Account Number)
Subsequently you will be contacted by our Customer Service they will authorized the re-entry.After that you must return the good within 15 days to

ROBERT PITTI SpA
Palazzetto Pitti, P.za dei Pitti, 13
50125 Firenze (FI)
Italy 

 

REFUND 

Pittistore is committed to refund the customer within 14 working days of receipt of the goods.

Pittistore will credit to the customer's bank account the amount corresponding to the value of the goods resulting to the invoice . In this credit will be refunded the value of the goods, not the shipping costs that are charged to the customer .This is in accordance with the art. 5,paragraph 6,of Legislative Decree n. 185, 22/05/1999.

PRIVACY POLICY

Pittistore is committed to respect the privacy of users on web site and considers extremely confidential personal information given by the customers.

All information collected will be used to better provide and personalized services.

Personal information will be used only with express authorization of the customer, in any case in accordance with the Legislative Decree number . 196/03 that guarantees the utmost confidentiality of the data.

When you open an account on pittistore.it will be required to subscribe "Information Use Policy".

WHAT INFORMATION WILL BE COLLECTED BY PITTISORE.IT ?

Information given by the customer : all the information on the website given by the customers or otherwise, will be collected and stored.Information will be used to communicate with customers, personalize purchases , improve offers and services.

Automatic information system : thanks to the "cookies" some of information is received when users are viewing our website."cookies" give us data that are used to personalize your next access to pittistore.it.

E-mail communication : if you don't want to receive e-mail (newsletter)from us , you can do that while you are registering on the website.

Information from other sources: in order to improve and personalize services ,we might receive information about customers from other sources and add it to our account information.

WHAT ABOUT COOKIES?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on the hard disk of your computer so that the website can remember who you are.

To be able to access services of pittistore.it , cookies must be enable .(go to "help" on your browser).

CAN PITTISTORE.IT SHARE INFORMATION RECEIVED?

Information about our customers is an important part of our business, and we are not in the business of selling it to others.

ACCESS TO INFORMATION

pittistore.it allows only account owners to view and update their profile.

pittistore.it in accordance with the art.13 of Legislative Decree n. 196/03declares that data are collected electronically with the purpose of recording the users ,in accordance with laws.The provision of data is compulsory ,essential to access services provided by pittistore through pittistore.it and failure to do so prevents access to the site’s restricted area and the use of the functions therein.

All those concerned enjoy the rights mentioned in art.7 Legislative decree n. 196/03

DELIVERY

Shipments are made using special boxes containing 6 bottles, of reasonable size and specifically designed to protect your items. The boxes can be composed by assembling articles of the same type or different items at will.

You can't ship orders with less than 6 items, because uncomplete boxes would not guarantee maximum grip, safety and protection of items contained in them.

The transport costs may vary due to changes in customs tariffs. Our Staff will communicate any changes.